About CommScope
CommScope, a Fortune 500 company, is a global leader in network infrastructure solutions, pushing the boundaries of communication technology. With operations in over 100 countries and a rich history of innovation, CommScope designs, manufactures, and supports the hardware and software that power the world’s most advanced networks. Their solutions enable broadband connectivity, wireless networks, and enterprise systems, facilitating the growth of a digitally connected society. As a market leader, CommScope works with top-tier businesses across industries, driving technological progress and building lasting connections.
CommScope’s Objectives
As a company with a complex global footprint, CommScope sought to modernize its credit and collections processes to accelerate cash flow, reduce outstanding receivables, and foster better relationships with customers. The goal was to implement a solution that complemented their decentralized credit structure while ensuring consistent results across regions.
CommScope’s Challenges
- Decentralized Credit Operations: Credit teams operating across different geographies and time zones faced difficulties in maintaining consistency.
- Late Payment Culture: A growing trend of delayed payments negatively impacted cash flow and team efficiency.
- Complexities of Scale: Managing multi-currency and multi-language receivables required a solution that could seamlessly adapt to regional differences.
Our Solution
CommScope adopted Debt Register’s innovative cloud-based platform to revolutionize their collections process. Key features that supported CommScope’s objectives included:
- Ease of Use: A user-friendly interface enabled quick implementation without IT support.
- Global Functionality: Multi-language, multi-currency, and time zone awareness ensured smooth operation across regions.
- Neutral Platform: Acting as a mediator between CommScope and its customers, the platform allowed for effective communication without straining relationships.
The Results
- Accelerated Payments: Within the first month, CommScope unlocked $100 million in late receivables, achieving a return on investment almost immediately.
- Improved Team Morale: By providing an additional tool to streamline collections, team KPIs improved, boosting employee confidence and productivity.
- Enhanced Client Relationships: The platform’s neutral approach reduced friction and maintained strong customer relationships.
- Global Impact: 24/7 accessibility allowed CommScope to manage receivables seamlessly across time zones, supporting operations in all regions.
“Debt Register has been a game-changer for CommScope. It’s fast, reliable, and gives us an edge by accelerating payments and improving our team’s efficiency. The ease of use and global functionality make it an invaluable tool in our credit operations.”
— Stefan van Beneden, Senior Director, Credit and Collections, CommScope