Implementation & Onboarding
Live in under an hour. Enterprise scale on your terms — globally.
Enterprise teams don’t need another project. They need a frictionless leverage layer that deploys fast, fits governance, and doesn’t disrupt what already works.
Debt Register is implemented exactly the way enterprise AR works today: fast go-live → light onboarding → deeper automation only when the value is proven.
No system overhaul. No long programs. No delays.
Phase 1
The Free Trial
(on a portfolio you define)
Time investment: ~1.5 hours across 4 touchpoints
Timeframe: 10 days
Go-live: <30 minutes
Choose a controlled segment
Typically: a region or business unit, or a specific age/balance band (often >180 days past due).
Go Live – Kick-off (30 mins)
- Your team sends an initial CSV or SFTP file
- We support the upload live
- The selected portfolio is live in under 30 minutes
- Baseline metrics captured to benchmark performance on this segment
Day 2 & Day 5 – Progress reviews (15 mins each)
- Review live engagement and payments
- Identify and resolve data issues blocking recovery
- Track enrichment where DR improves contact accuracy
- Address questions and keep the cycle moving
Day 10 – Final review (30 mins)
- Update payments and responses
- Review engagement, data integrity, and leverage impact
- Combined progress summary shared with all stakeholders
Outcomes tracked live:
- Engagement rates
- Data issues identified and fixed
- Uplift achievable on this defined segment
- Operational efficiency gained by applying leverage early
Phase 2
Program rollout
No upfront cost or new budget required
~1 hour per team member
Timeframe: 1–4 weeks
When you’re ready and the trial has proven the value, you roll Debt Register out across your credit team as part of business-as-usual.
Teams then:
- Extend coverage to additional business units and the portfolios within those units
- Decide which accounts are sent into Debt Register, either on a case-by-case basis or via clear internal criteria
Training is straightforward:
- Two short sessions (up to 1 hour in total) with 6–8 collectors at a time, using live data
- Simple playbooks covering how to: upload accounts, manage alerts, update payments, place accounts on hold/close/flag
- Supported by our easy-to-follow walkthrough guidance provided in-app
When you’re ready to go further, API integration can make this effectively touchless for your team: accounts flow in automatically under your rules, and collectors focus only on the exceptions and queries that need a human.
Phase 3
Global standardization
Timeframe: at your pace
For enterprises operating across multiple regions, this optional phase allows you to apply one consistent leverage model wherever you choose to use it.
Align policies and thresholds across countries and business units
Roll out a standard leverage model across selected past-due portfolios
Embed the metrics into your existing reporting (DSO, write-offs, DCA spend, etc.)
This means you can run a consistent leverage model across the UK, US, and other regions where you operate — without separate projects for each market.
Debt Register Supports:
Implementation ownership and governance
Whether ownership sits in shared services, regional credit, or GBS, day-to-day control of the program stays with your AR and collections teams — not IT.
Integration options
Start simple, automate when it makes sense
You don’t need heavy IT to start. You choose the level of integration that fits where you are:
CSV / bulk file upload
Fastest route to go live
- Ideal for the free trial and initial rollout
SFTP
Scheduled imports/exports
- Minimal IT effort
- Works well in shared service environments
API
Deeper automation
- Integrates with ERP / collections platforms
- Enables effectively touchless collections once the program is proven
In practice, clients start with CSV or SFTP on a defined portfolio, then move to API integration only when volume and automation justify it.
What changes for your AR and collections teams?
Debt Register is designed to sit inside existing AR and collections workflows, not create a second system your teams have to live in.
Day-to-day, your teams:
- Select accounts that meet your criteria (age, size, risk, behavior)
- Load them into Debt Register (or approve an automated feed)
- Receive queries and disputes surfaced via the portal and email, then manage them in your existing systems
- Continue to work in their existing systems for normal chasing activity
They do not:
- Wait for a third party to remit payments — cash continues to come directly to you
- Manage a separate system — everything stays within your existing AR tools
- Escalate the same volume of files to external agencies — fewer accounts will require third-party involvement
Payments are made directly to your bank. Disputes and queries are made available back into your own systems, via file or API, so your teams can manage them where they already work.
Risk, governance, and change management
Debt Register is built to satisfy enterprise governance from day one.
No payment handling:
we never receive, hold, or route your funds – all payments go directly to you
No speculative upfront spend:
start with a free, live trial on your own data; continue on a fixed, capped commission only when the value is proven, giving you instant ROI
No system replacement:
we don’t replace your ERP, billing, or collections system – we sit alongside them as a leverage layer before external collection agencies or legal escalation
Configurable control:
separate roles for who loads portfolios, who approves, and who triggers the consequence; full audit logs
Security & compliance ready:
cloud-based enterprise platform, hosted on AWS and certified to ISO 27001
Full control:
you decide what enters Debt Register, when leverage is applied, and maintain all lines of communication
Change Management is intentionally light: clear criteria, clear rules, simple reporting that shows internal recovery uplift, DCA reduction, and write-off impact.
FAQs
Your trial is live in under an hour. Once your team sends a CSV or SFTP file, we support the upload live and your selected portfolio is active immediately. Post-trial rollout can start straight away. Training runs in groups of 6–8, takes around an hour per group, and brings each team live as soon as their session is complete.
Very little. Initial go-live needs only a file export and secure transfer. CSV or SFTP is enough to start, with no system changes and no disruption. API integration is available and can be added when you are ready to deliver touchless collections for your team.
No. Debt Register sits alongside your existing systems as a leverage layer before agencies. Your current collections, dunning, and dialer tools continue as normal — nothing needs to be replaced.
You keep them. Debt Register resolves more past-due accounts internally, which reduces how many files you need to escalate. Agencies stay in place for the accounts that genuinely need them, but you can expect both the volume sent to them — and their costs — to reduce sharply.
You start with one defined portfolio. Once the model is proven, adding regions or business units is a configuration and training exercise — not a new project. Debt Register is multilingual and supports any currency, and has collected debts from 136 countries. The platform is ready for international collections from go-live with no extra lift.
Your teams keep full control and continue using their existing AR systems. They select accounts, load them into Debt Register (or approve an automated feed for API users), and manage any queries in the tools they already use. Teams typically see efficiency increase quickly, resolving more past-due accounts internally and faster.
Nothing changes. Your existing processes stay exactly as they are, with no disruption and no dependency on Debt Register. The trial is designed to be risk-free, using your live past-due accounts with no system changes, no upfront cost, and no operational impact if you decide not to move forward. There’s nothing to unpick.