About Delinian
Delinian, a global powerhouse, operates a diverse portfolio of approximately 70 brands, consolidated into 17 key subsidiaries. These subsidiaries provide essential data services to some of the world’s largest banks, law firms, and organizations. Delinian also delivers high-profile events and bespoke recognition products, generating revenues from invoices ranging from small-value transactions to multi-million-pound data solutions. With a global client base and a credit book exceeding £60 million, Delinian has grown through strategic acquisitions, solidifying its position as a market leader.
Delinian’s Objectives
Delinian aimed to enhance its credit management processes by implementing a solution that would complement its existing internal activities while reducing reliance on third-party collection agencies. The company sought a streamlined, cost-effective system to manage high volumes of overdue accounts, accelerate collections, and minimize potential bad debt write-offs across its vast portfolio of global clients.
Delinian’s Challenges
- Complex Organizational Structure: Operating as a conglomerate with 17 legal entities created challenges in maintaining consistency across credit operations.
- Delayed Payment Cycles: Extended credit cycles and late payments impacted cash flow and operational efficiency.
- Sales-Driven Environment: A strong focus on maintaining client relationships often conflicted with the need for timely collections.
- Cost Concerns: Initial reservations regarding the perceived cost of implementing a new solution delayed adoption.
Our Solution
Delinian partnered with Debt Register to transform its credit management practices. Key features of the Debt Register platform that addressed Delinian’s needs included:
- Ease of Implementation: The cloud-based system required minimal IT support and was operational within an hour, facilitating rapid adoption across subsidiaries.
- Streamlined Credit Management: A centralized platform allowed for the efficient handling of overdue debts, reducing dependency on third-party agencies.
- Relationship Preservation: The system’s neutral communication capabilities reassured sales teams and preserved client relationships.
- Scalability: Delinian seamlessly integrated all its subsidiaries and users into the platform, ensuring consistency and scalability.
The Results
- Immediate ROI: Delinian saw a return on its investment within days, significantly reducing the cost of collections.
- Accelerated Cash Flow: By integrating Debt Register into its processes earlier in the collection cycle, Delinian achieved faster recovery of outstanding receivables.
- Enhanced Client Trust: Contrary to initial fears, no customer complaints were reported, validating the system’s effectiveness in maintaining strong client relationships.
- Operational Efficiency: Reduced reliance on external agencies and the ability to manage credit operations independently improved overall efficiency.
“Debt Register has been a game-changer for Delinian. The platform is simple to use, cost-effective, and provides immediate results. It’s enabled us to accelerate cash flow while preserving our client relationships—something we initially thought would be challenging to achieve.”
— Rob Casey, Global Order to Cash Process Lead, Delinian