About Delinian
Delinian operates a diverse portfolio of approximately 70 brands across 17 key subsidiaries. Its businesses provide essential data services to some of the world’s largest banks, law firms, and organizations, and also deliver high-profile events and tailored recognition products.
Delinian’s invoicing ranges from small-value transactions to multi-million-dollar data solutions. With a global customer base and a credit book exceeding $70 million, Delinian has expanded through strategic acquisitions and continues to operate at enterprise scale.
Delinian’s Objectives
Delinian wanted to strengthen credit management by adding a solution that complemented existing internal collections activity—while reducing reliance on third-party collection agencies.
Key goals included:
- Reducing potential bad-debt write-offs with earlier, more consistent action
- Streamlining credit and collections workflows across a large, multi-entity environment
- Managing high volumes of overdue accounts more efficiently
- Accelerating collections to improve cash flow
Delinian’s Challenges
- Delinian faced several operational hurdles that made consistent collections difficult across the group:
- Complex org structure: 17 legal entities created process inconsistency and fragmentation
- Delayed payment cycles: longer credit cycles and late payments impacted cash flow and efficiency
- Sales-driven environment: preserving client relationships sometimes conflicted with timely collections
- Cost concerns: perceived implementation cost slowed adoption early on
Our Solution
Delinian partnered with Debt Register to modernize and standardize credit management across subsidiaries using a centralized, scalable approach.
Debt Register delivered:
- Fast implementation: cloud-based setup requiring minimal IT support and live in about an hour
- Centralized credit operations: one platform to manage overdue accounts and reduce dependency on external agencies
- Relationship-safe outreach: neutral communications that helped reassure sales teams and preserve customer relationships
- Scalability across the group: consistent workflows and rollout across subsidiaries and users
The Results
Delinian saw immediate operational and financial impact:
- Immediate ROI: return on investment within days, reducing overall cost of collections
- Faster cash recovery: earlier use in the cycle accelerated collections of outstanding receivables
- Improved client trust: no customer complaints reported, easing internal concerns
- Operational efficiency: reduced reliance on external agencies and improved ability to manage internally
Their Global Order to Cash Process lead had this to say:
“We were sending debts that were six months and older on to Debt Register and we were seeing really good results. Now we are getting through our cycle much quicker, and we recognize the benefit of Debt Register.”