An open letter for all clients, partners and colleagues.
At Debt Register, my team and I are dedicated to delivering a solution that autonomously drives overdue debts—no matter where in the world they originate—toward prompt payment. Our vision is simple but powerful: Get overdue debts paid today.
Having started my career as a credit controller over 30 years ago and rising to the role of credit manager, I am struck by how undersupported credit professionals often are, both externally and internally. The traditional options for recovering overdue debts are far from ideal, as legal action is slow, costly, time-consuming, and statistically ineffective, while third-party collections and debt collection agencies can be equally slow and expensive, often relying heavily on legal escalation rather than true skill or strategy.
Our vision is simple but powerful: Get overdue debts paid today.
Leveraging
the Pareto Principle
By applying the 80/20 rule, also known as the Pareto principle, in credit management, we can strategically focus on the most impactful tasks, transforming credit professionals into proactive, growth-oriented partners.
Focus on Impact
Prioritise high-value customers and tasks to maximise returns.
Build Relationships
Maintain personalised, meaningful communication to foster trust and timely payment.
Embrace Technology
Utilise AI to automate repetitive processes, allowing for more strategic work.
Drive Growth
Move beyond firefighting and contribute to sales expansion, cash flow optimisation, and lasting business success
Our Values
At the heart of Debt Register, our values guide every decision we make, every conversation we have, and every solution we create. They are the principles that shape our culture, inform our approach, and anchor our commitment to driving positive change in the credit industry. As you read further in this section, you’ll discover what we stand for, why we do what we do, and how these values serve as our compass, keeping us focused on delivering meaningful results for our colleagues, clients and partners.
Joy and Enthusiasm
We believe work should be more than just a paycheck.
Efficiency
Finding smarter, better ways to achieve our goals is at the heart of how we work.
Growth
We’re committed to growing not just as a company, but as individuals.
Health and Well-being
A thriving and productive team is a healthy team.
Honesty
Trust is the foundation of every good relationship, and honesty is how we build that trust.
We are a recognised industry leader in B2B Cash Collections.
We are proud to be recognised as leaders in the credit industry, consistently setting new standards for efficiency, innovation, and results. Our approach has earned us prestigious accolades, including multiple awards from the Chartered Institute of Credit Management (CICM). These honours reflect the trust and confidence our clients and peers place in our solutions, as well as our unwavering commitment to driving positive change in the credit landscape.
See what we’ve been up to.
From new awards, accreditations, industry insights and behind-the-scenes stories, our blog offers a glimpse into the work we’re doing to shape the future of credit management. Dive in and see what we’ve been up to.
Webinar: CRF Fast-Track Collections
Foundation (CRF) Debt Register Founder Gary Brown and board member and advisor Chris Caparon are joined by Mauricio Mustre, the Global OTC Manager for Late Collections at Johnson Controls. Mauricio oversees the optimization of Johnson Controls’ worldwide late-stage...
Breaking the 80/20 Rule. A new way to chase low value, high volume invoices
Collect Faster. Cut Costs. Free Your Team. ⚡Collect past-due accounts with 50%+ efficiency gains in 10 days. Zero extra headcount. Instant ROI👉 Available today with no upfront cost — zero new budget required.🎯 Start your free trial now and see what Debt Register can...
The Escalation Challenge: Why Escalating Overdue Accounts Too Early or Too Late Can Reduce Performance
Collections teams face significant challenges when it comes to escalating overdue debt to a third-party agency. As drivers of profitability, the decision to escalate is high stakes. In addition to considering recovery budgets and financial trade-offs (third-party...