About Johnson Controls
Johnson Controls, a Fortune 500 company with a turnover exceeding $25 billion, is a global powerhouse in building technology solutions. The company provides cutting-edge expertise in HVAC, fire protection, security, and sustainability initiatives. Operating in over 150 countries, Johnson Controls processes approximately 100,000 invoices monthly, underscoring its vast scale and operational efficiency. With solutions present in some of the world’s most iconic structures, the company is a trusted partner for creating sustainable and energy-efficient buildings. Serving a diverse client base across B2B and B2C markets, Johnson Controls has significant operations in the UK and Ireland, reinforcing its global leadership in building technology.
Johnson Controls’ Objectives
Johnson Controls sought to enhance its credit management processes by adopting a solution that could improve cash flow and accelerate collections. The company aimed to reduce overdue invoices, streamline its accounts receivable operations, and provide its credit management team with the tools needed to achieve faster and more consistent payment outcomes. Ensuring scalability and seamless integration with their existing systems was also a priority.
Johnson Controls’ Challenges
Prior to implementing Debt Register, Johnson Controls faced the following challenges:
- Non-responsiveness from clients to traditional chase letters and emails.
- Difficulty ensuring that communications reached the correct contact or were even opened.
- High volumes of accounts to manage across both B2B and B2C clients, creating complexity in collections.
- Inefficiencies in manually updating client records and tracking payment disputes.
Our Solution
Debt Register provided Johnson Controls with an innovative and effective solution:
- Implemented a cloud-based platform allowing bulk uploads of client accounts, saving time and effort.
- Enabled real-time tracking of email opens and reads, ensuring communication effectiveness.
- Introduced automated alerts about potential credit rating impacts, increasing client responsiveness.
- Offered detailed reporting capabilities for better analysis and decision-making.
- Supported the team with easy onboarding and training, allowing quick adoption across the organisation.
The Results
Since integrating Debt Register, Johnson Controls has achieved the following:
- Immediate visibility of client engagement with emails, enabling faster follow-ups.
- Streamlined database management by identifying and correcting invalid contact details.
- Faster collections, with benefits visible within the first month of implementation.
- Enhanced team morale, as the system’s flexibility and ease of use reduced manual workloads.
- Improved collection KPIs, with fewer cases escalating to the legal team.
- Strengthened relationships with clients, as disputes were identified earlier and resolved efficiently.
Angelica Bontea, Senior Finance Manager at Johnson Controls, shared her experience:
“Debt Register is an incredibly flexible and fast tool that delivers results. It allows us to collect cash more effectively, saving time and reducing frustrations. The team appreciates its ease of use and the immediate impact it has on our collections process.“