FAQs

Have questions? We’ve got answers. Explore our FAQ section to learn more about how our platform works, implementation time, global support, and more. Discover everything you need to streamline collections and improve cash flow efficiency.

How can you guarantee savings?

We guarantee that our cost will be at least 50% lower than what you currently pay your third-party provider. Every payment secured through Debt Register will cost you 50% less—guaranteed.

Why don't I need support from our internal IT team?

Through our work with multiple FTSE 100 and Fortune 500 companies, we recognized that IT bottlenecks often delayed implementation. To eliminate this friction, we designed Debt Register to function without IT involvement. Our platform ingests data via Excel, a format every company can handle internally. This means no reliance on IT teams and a go-live process of under an hour.

How long do you have the debt for?

Our standard chase cycle lasts 7 working days, and on average, debts are resolved within 14 days. We recommend accounting for a total of 20 days.

How can there be no risk?

Risk is a matter of perception. With Debt Register, there’s no upfront cost. Your first 100 debts are chased for free during the trial. You only pay after the trial and only for debts that successfully result in payment. With proven success across leading global brands, we deliver an instant ROI—making us risk-free.

Can I chase any size debt?

Yes. Unlike traditional third-party agencies that impose minimum balances or fees, we built our solution to chase any balance, no matter how small. Our founder, an experienced credit professional, created Debt Register because he was frustrated by having to write off collectable debts due to cost inefficiencies. We provide the missing tool in the credit professional’s toolkit.

How long does it take for Debt Register to start working?

Instantly. If your customer is in a time zone where it’s currently business hours, the chase process begins immediately. Our founder wanted to ensure there was no lag and no momentum loss. If a debtor refuses to pay, a credit professional can upload the debt to Debt Register and escalate it to a third party within minutes. Our system can process up to 10,000 debts every 2 minutes.

My contact information isn't great—can you help?

Yes. We validate and update email data in real-time and track recipient activity using an advanced engagement tracking system—think of it as an upgraded read receipt. Weak or outdated email data is autonomously enriched using AI to maximize engagement. Any new contact details found are available for download to help you update your records and prevent further payment delays.

How does Debt Register's recovery rate compare to my current agency?

We guarantee you’ll save over 50% compared to your current agency. Simply provide your existing rate, and we’ll beat it—guaranteed.

What is your success rate?

Our global success rate is 74.7%—meaning nearly 3 out of 4 debtors who engage with Debt Register proceed to payment. And as always, payments go directly into your bank account.

How is this solution globally scalable?

Debt Register was built to meet the demands of global enterprises. Our platform supports any debt, in any country, of any size. It is:

Time-zone intelligent (sends chases at the optimal local business hours).
Aware of global public holidays (ensures outreach is timed effectively).
Multilingual (communicates with debtors in their native language).

Simply upload your debts, and we take care of the rest—ensuring timely, effective, and compliant collections worldwide.

Have a question that hasn’t been covered above? Schedule a call and we’d be happy to help!

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